1. Order Cancellation Mandate

To uphold our 3–10 business day delivery commitment, order processing is initiated immediately upon transaction. Requests for cancellation must be formally submitted within a strict 12-hour eligibility window. This timeframe allows our logistics center to intercept the unit before heavy-duty crating and freight loading occurs.

2. Tactical Modifications & Adjustments

We facilitate adjustments to shipping coordinates or product specifications (size/color) only if the request is received prior to the unit reaching the dispatch phase.

• Adjustment Window: All modification requests must be finalized within 12 hours of order placement.
• Data Integrity: Accurate shipping data is a consumer responsibility. Madevast is not liable for redirection costs if incorrect addresses were provided and not corrected within the window.
• Financial Settlement: Price variances for model swaps or size upgrades will be settled via supplementary invoice or partial credit prior to release from fulfillment.

3. Initiating an Urgent Request

To ensure immediate prioritization by our logistics controllers, please contact support@madevast.com using the specific telemetry below:

Note: Our support infrastructure operates Monday through Saturday. Modification success is contingent upon the real-time status of the freight carrier’s manifest.

4. Refund Disbursement Architecture

Upon authorized cancellation within the 12-hour window, a full reversal of funds will be initiated immediately. Refunds will be credited to your original payment channel (Credit, Debit, or PayPal) within 7 business days, subject to your financial institution’s internal processing protocols.