FAQs

Frequently Asked Questions (FAQ)

We’ve compiled answers to the most common questions about ordering, payments, and policies at Madevast.com.

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🛒 ORDERING & CHECKOUT

Q: What is the checkout process like on Madevast.com?
A: Our checkout is designed for simplicity and security. After adding items to your cart, click the cart icon and select “Proceed to Checkout.” You will follow three guided steps: 1) Enter your shipping information, 2) Choose your shipping method, and 3) Select a payment option to finalize your secure purchase.

Q: How do I enter my details during the checkout process?
A: You will be prompted to enter your shipping address, billing address, and contact information (email/phone number). Please ensure all details are accurate to prevent order delays. All personal information is protected by secure encryption technology.

Q: What payment methods are accepted?
A: We accept several secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Stripe. These options ensure your payment details are handled securely by trusted third-party processors.

Q: Can I make changes to or cancel my order after confirmation?
A: We process orders quickly. If you need to modify or cancel your order, please contact our support team at support@madevast.com immediately. We cannot guarantee changes once processing begins, and orders already shipped cannot be altered or canceled.

🚚 SHIPPING & DELIVERY

Q: How can I track my order?
A: Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. You can monitor your shipment’s status in real-time. If the tracking link does not update after 48 hours, please contact us.

Q: What should I do if I receive a damaged or incorrect item?
A: We apologize for any inconvenience. Please contact our customer support team immediately at support@madevast.com. Provide your order number and attach a photo of the item. We will promptly arrange a replacement or refund.

🔄 RETURNS & REFUNDS

Q: What is Madevast’s return policy?
A: We offer a hassle-free return policy for items returned within 30 days of delivery. Items must be unused, unworn, and in their original packaging. For full details, please visit our dedicated Return Policy page.

💬 CUSTOMER SUPPORT

Q: How can I contact the Madevast customer support team?
A: You can reach our dedicated support team through the “Contact Us” page on our website, by phone, or by emailing us directly at support@madevast.com. We aim to respond to all inquiries within 24 hours during our business hours.